Water & Beverage Filling and Packaging Solutions
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Service
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Pre-sale Service

Process

1) Comprehensive understanding of customer needs such as capacity, beverage type, bottle type, budget, etc.
2) According to the customer's needs and sheenstar's many years of experience, we will make the best plans and design drawings for our customers.
3) Providing professional technical interpretation and answering questions for customers
4) Orders paid after customers visit the factory
5) After confirming with the customer if there are special requirements such as voltages, then the production notice will be used to manufacture the equipment.
6) Report production progress in a timely manner in the production process.
7) When the equipment is completed, the customer comes to the factory to inspect the goods, or through a third-party inspection company to inspect the machines.
8) After receiving the equipment payment, Sheenstar Shipping the machines to customer.
9) After the customer's factory has prepared basic facilities such as water and electricity, sheenstar engineers will go to commission the machine and train employees to use the equipment properly.

Service

1) Provide factory layout, bottle design, label design, water quality report professional analysis and supporting products
2) Airport transfer service 
3) 24 hours online
After-sales Service

24 months warranty

During warranty period,the spare parts is free. 
All spare parts will be supplied in cost price after warranty period

Remote services

Solve basic questions by telephone,email,whatsapp,wechat and video call.
24 hour on line

Engineers available to service machinery overseas

Engineer will go to buyer's factory to install, test machines, and teach buyer's staff how to operate, maintain machines. Operating manuals will be sent with machine or by email.

overseas service center and third party support available

Customers also can get technical support from the overseas service center.
Engineer Commissioning Site
+86-512-56325537
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